Trafton International Group, LLC

Organizational Consulting Company

    Home About Us Contact Us  
Consulting Training Conference Publishing Keynote Book Store

 

Book Store

NEW RELEASE!!!

 

Public Leadership Book

Author: Solomon Musa Uwadiale, Ph.D.                       Price: $39.95 plus s/h

Public Leadership

 

 

 

At any given moment there are more than 300,000 public-sector managers in the United States, the majority of them aspiring to be effective leaders in spite of a predictable expectation from those they lead, and the citizens they answer to, and to accomplish much with fewer resources.

In this project Dr. Solomon Uwadiale has taken a critical in-depth look at leadership challenges, particularly in the public service realm, and the triumphs of successful public leaders, by exploring twelve successful traits:

  • A Leader’s Vision
  • Decision-making Process
  • Personal Values
  • Encouragement of Open Debate
  • Relationships
  • Confidence
  • The Power of Influence
  • Requirement for Close Advisors
  • The Power of Strategy
  • Authenticity
  • Genuine Connection with People
  • Having Effective Communication Skills

In addition the author provides readers with the opportunity to learn from and grow from the experiences of the successful public leaders illustrated in the case studies.

The interviews in the case studies focused on looking at their leadership philosophies; the reasons for them to wake up in the morning to go to work; looking at their call on controversial public policies they formulate or implemented as mandated by their legislature or board of trustees; how they managed critical stakeholders and able to get their goals to come to fruition in spite of all the challenges; how they were able to handle unexpected issues that scared them initially but prevailed at the end; to how they managed opposing clashing opinions that implies controversy, aggravation, and sometimes anger; how they pursued organizational excellence and able to handle some of the secret cows in their organization; their decision-making process and those decisions that they are really proud of and those that they wish they could do it all over again; their advise to up-and-coming leaders and critical strategies they used to promote inclusiveness and most importantly how they relax to maintain necessary balance in their lives. More...

 

 

Opportunities Created by Customer Complaints                

         (Using Customer Complaints As Your Free Research)                   

Author: Solomon Musa Uwadiale, Ph.D.                       Price: $25.00 plus s/h

Customer complaints can be regarded as a welcome occasion for free research – an opportunity to find out exactly how business can improve in a highly competitive, global market, and at the same time gain loyal customers.

This book deals with what most customers say and what they really want when they complain. The information provided in this book will coach any business, large or small, on how to obtain complete customer satisfaction, by encouraging customer complaints. Additionally, it covers critical areas that foster:

  • A customer complaint-friendly environment;
  • General customer service in the 21st century;
  • Practical ways to respond to customer complaints successfully;
  • Actual case studies of customer complaint management systems for Nordstrom, Microsoft, Boeing and City of Tacoma Washington. More...

 

 

 

 

America: A Dream or an Illusion?                            

Author: George Kalu                                                    Price: $10.95 plus s/h

This is the story about an odyssey, and along the way, the reader will be fascinated by the bold perspective of “America: A Dream or an Illusion?”

The author is able to take you through a journey from his native African land to America where he experienced the true meaning of hard work and perseverance to make it in his new country - the land of opportunity and cultural awakening.

 

 

 

Please click on the icon below to download the order form.

 

pdf icon: download order form
PDF Order Form

 

 

 

Any questions or concerns please contact sol@trafton-group.com